Customer Centric: Dawlance expands Contact Center to reach Faisalabad & Sargodha Customers

Dawlance, the leading home appliances brand in Pakistan, has expanded its customer contact center services to include Faisalabad, Sargodha and adjoining areas. The Karachi based contact center has already been serving customers from Karachi, Hyderabad, Quetta, Sukkur, Multan, Sahiwal and the areas in their vicinities.

The scope of services offered by the contact center allows customers to register complaints, acquire updates on logged complaints, get answers on product-related queries as well as provide feedback by calling 03-111-11-7359 (111-11-RELY). The center also facilitates customers by scheduling repairs and following up until resolution of any given complaint.

Hasan Jamil, General Manager Marketing, Dawlance said, “Dawlance has always been providing top of the line products to its customers along with great customer service experience and after-sales support, which are as important as the products. We believe that getting closer to customers is crucial to the company’s growth. We focus on exceeding customer expectations on every opportunity, in order to live up to our promise of being reliable.”

The contact center is operational throughout the week from 8:30am to 8:30pm. During non-operational hours an automated IVR (Interactive Voice Response) system caters to the callers. The calls are recorded to monitor customer service and to subsequently maintain and enhance customer service standards.